Supplier Quality Manual
11/2018 Rev: A
This Manual and its contents are the property of IQ Manufacturing and are subject to the confidentiality restrictions prohibiting unauthorized copying and disclosure
TABLE OF CONTENTS
This document establishes policy, procedures, guidelines and minimum expectations of all suppliers to IQ Manufacturing & Manufacturing Co. together with the Purchase Order and IQ Manufacturing & Conditions of Purchase (appendix A). This manual forms the purchase contract between IQ Manufacturing and its suppliers. This includes production materials subcontracted by or manufactured at supplier’s locations for use by IQ Manufacturing or services contracted to perform any function on the same including tooling. This manual is to be used in conjunction with ISO/TS 16949:2009 and all referenced documents noted hereafter, all of which define the fundamental quality system requirements for IQ Manufacturing suppliers. The Supplier Agreement form is required from each supplier location as acknowledgement and understanding of expectations.
1.2. Third-Party Registration Requirement
IQ Manufacturing expects its suppliers to develop and have system that meets requirements of ISO9001:2015
Suppliers that are registered are expected to provide proof of certification upon request.
Suppliers are expected to inform IQ Manufacturing of expiration of certificates or loss of certification in a timely manner.
1.3. Supplier Requirements
• Suppliers are responsible for the Quality and Delivery of their products and services.
• Our suppliers are expected to provide Products and Services with:
• Zero Quality Defects
• 100% On-Time Delivery Performance. The delivery date is defined as the date the complete order is delivered to our facility and/or as defined on a separate document as a blanket PO release schedule.
• On-Time Responsiveness to issues and requests
• IQ requires that a supplier must be and remain financially stable.
• IQ Mfg. requires that all of the requirements shall be past down to all tiers of the supply chain.
2.1. General Quality Requirements
2.1.1. Management Responsibility
The supplier’s top management shall provide evidence of conformity to requirements and of the effective operation of the quality management system. They shall also review the product realization processes and the support processes to assure their effectiveness.
The supplier shall ensure that IQ Manufacturing requirements are understood and are met with the aim of enhancing customer satisfaction.
The supplier shall ensure that their quality policy
a) Is appropriate to the purpose of the organization.
b) Includes a commitment to comply with requirements and continually improve the effectiveness of the quality management system.
c) Provides a framework for establishing and reviewing quality objectives.
d) Is communicated and understood within the organization.
e) Is reviewed for continuing suitability.
The supplier shall ensure that quality objectives, including those needed to meet IQ Manufacturing’s requirements or product(s) are established at relevant functions and levels within the organization and that the responsibilities and authorities are defined and communicated within the organization.
2.1.2. Quality System Representatives
Suppliers shall designate personnel with responsibility and authority to ensure that IQ Manufacturing’s requirements and quality matters are addressed and resolved. This includes setting quality objectives and related training, corrective and preventative actions. This person(s) shall be of a level to effectively interact with IQ Manufacturing’s Quality Department as well as their own management.
The supplier shall submit Contact Information to the IQ Manufacturing Purchasing Department. This list should be updated annually, or as significant changes occur.
2.1.3. Quality Data
22.214.171.124. Development of Quality Data
Records shall be established and maintained to provide evidence of conformity to requirements and specifications. Records shall remain legible, readily identifiable and retrievable for min of 3 years.
126.96.36.199. Control of Documents
IQ Manufacturing shall provide the supplier with the latest drawings and inform the supplier of any changes. Supplier shall control documents with a documented procedure established defining the controls needed to: a) Approve documents for adequacy prior to use.
b) Ensure that changes and the current revision status of documents are identified.
c) Ensure that relevant versions of applicable documents are available at points of use.
d) Ensure that documents remain legible and readily identifiable.
e) Ensure that documents of external origin are identified and their distribution controlled.
f) Prevent the unintended use of obsolete documents, and to apply suitable identification to them if they are retained for any purpose.
The supplier shall have a process to assure the timely review, distribution and implementation of all standards/specifications and changes. Timely review should be as soon as possible and shall not exceed 10 working days of receiving this information from IQ Manufacturing.
188.8.131.52. Records of Inspection and Test Results
These records shall include:
a. The manufacturing data.
b. Production lot size and specific lot information for traceability.
c. Inspection and test dates.
d. Quantities checked.
e. Items checked.
f. Results of checks
g. Quantity of defects found, method of remedy.
h. Inspection Frequency and schedules
i. Process Capability Studies (if required)
184.108.40.206. Record Retention
The control of records shall satisfy regulatory as well as the following IQ Manufacturing requirements:
a. Documents associated with PPAP submission, including all production data, calibrations, tooling records, APQP records, purchase orders and amendments etc. shall be maintained for five (5) years after initial creation.
b. Quality performance records, Audit records, calibration records, production data, test data, and SPC sheets, etc. shall be kept for Five (5) Years.
All items listed above shall be the minimum number of years, unless otherwise notified in writing by IQ Manufacturing Quality. These requirements are based on those requirements from IQ Manufacturing’s customers. Please note that these requirements do not supersede any regulatory requirements.
The supplier shall determine and implement effective arrangements for communicating with IQ Manufacturing in relation to
a) Product information,
b) Inquiries, contracts or order handling, including amendments, and
c) Customer feedback, including customer complaints
d) Material and inspection test results
2.3. Approval Process Requirements
For approval of product and processes, IQ Manufacturing may require that a PPAP, FAIR or some other submission criteria detailed on the purchase order to be submitted prior to shipment and shall obtain IQ Manufacturing’s approval of the submission prior to the delivery. Submissions samples shall be identified with the appropriate label (Appendix C.)
2.3.1. Requirements For Production Part Approval Process
When required by IQ Manufacturing, the Supplier shall initiate the Production Part Approval Process (PPAP) system to ensure parts submitted to IQ Manufacturing meet all requirements. This system should utilize the latest version of the AIAG standard documentation found in the Production Part Approval Process (PPAP) reference manual.
The IQ Manufacturing Quality Department will identify what level the Supplier will submit to as referenced in the AIAG PPAP reference manual. The Supplier will receive a PPAP checklist as detailed in Appendix E. The Supplier shall use Level 3 as the default level for all submissions unless otherwise specified.
2.3.2. Requirements For First Article Inspection Process
The Supplier may be required to provide FAI (First Article Inspection) i.e. IQ Manufacturing standard document or equivalent
When applicable any Aerospace applications, the FAI requirements MUST conform to the AS9102 (Delta – Partial FAI) standard. This includes using AS9102 Forms 1, 2, and 3 to document the results of the FAI.
2.3.3. When to use the Approval Process
The Initial Production Parts Process shall be used whenever there is any change, which affects the part in any way. All samples shall be properly identified before being shipped to IQ Manufacturing.
2.3.4. Sample Approval
Samples are to be inspected by the supplier, and all material or laboratory specifications are to be performed by the supplier as required. The inability of a supplier to perform on-site laboratory or other specified testing does not relieve the supplier of the responsibility of those tests being performed. Sample submission must be reviewed and approved by IQ Manufacturing’s Quality Department.
2.3.5. Sample Evaluation
The supplier is responsible for all specified requirements of initial samples. Evaluation of initial samples will include the following:
a. IQ Manufacturing Quality Department will review the supplier’s quality documents for adequacy
b. The supplier is responsible for reporting of test results and dimensional checks. If there are test results or dimensional checks that do not meet the requirements, the supplier shall notify the IQ Manufacturing Quality and / or Purchasing representative prior to submission. Concurrently, the supplier shall submit an action plan detailing changes in the process that will meet the requirements. This may include a deviation or engineering change request. The IQ Manufacturing Quality Representative will review and approve acceptance standards.
2.3.6. Submission Approval
Upon acceptance of all required documentation, the IQ Manufacturing Quality Representative will issue approval.
2.4. Lot Traceability
All suppliers shall practice lot identification and control in a manner consistent with good manufacturing practices using the following criteria:
a) A new lot number should be assigned for all significant process variations.
b) The supplier must have a documented system(s) to trace product to a raw material heat lot and date of manufacture or processing.
c) The supplier must ensure that documented systems are in place at all sub-suppliers to trace product to the raw material lot and date of manufacture or processing.
d) Suppliers shall establish and maintain documented procedures for unique identification of product lots.
e) Lot numbers must be traceable through all stages of the supplier’s process by the supplier, including shipments to IQ Manufacturing.
f) All product should be shipped on a “first in/ first out” (FIFO) method. This identification shall be recorded, maintained. All containers shipped IQ Manufacturing shall be labeled clearly to show proper lot identification whether it be a lot number or date of manufacture.
2.5. Non-Conforming / Defective Material
The supplier is responsible for supplying product, which meets all specifications. Receiving inspection at IQ Manufacturing or lack of inspection shall not relieve the supplier from ensuring the quality of the product. The supplier shall ensure that product which does not conform to product requirements is identified and controlled to prevent its unintended use or delivery Records of the nature of nonconformities, any subsequent actions taken, including concessions obtained, along with the expiration date or quantity authorized shall be maintained. When nonconforming product is corrected it may be subject to reverification to demonstrate conformity to the requirements.
2.5.1. Shipments of Non-Conforming / Defective Material
Non-conforming or defective material is not to be shipped to IQ Manufacturing without prior authorization. Any material shipped on an authorization shall be properly identified on each shipping container. If authorization has been granted, the supplier shall ensure compliance with the original or superseding specifications and requirements once the authorization expires and may be required to demonstrate such compliance to IQ Manufacturing.
If a defect or non-conformance in goods is discovered, or is suspected to be present in goods delivered or in transit to IQ Manufacturing, IQ Manufacturing’s Quality Department is to be notified immediately and the supplier shall perform such remedial actions as instructed by IQ Manufacturing. Specifically, an entire lot may be rejected based on identification of a single non-conforming or suspect condition.
2.5.3. Corrective and Preventive Actions
The supplier shall take action to eliminate the cause of nonconformities in order to prevent recurrence. Corrective actions shall be appropriate to the effects of the nonconformities encountered.
The supplier shall have a defined process for problem solving leading to root cause identification and elimination, using error-proofing methods in any corrective process. The supplier shall apply all corrective actions and implemented controls to other, similar processes and products to eliminate the potential cause of nonconformity as well as include these actions in their lessons learned.
220.127.116.11. Corrective Action, 5WHY or 8D Reports
A corrective action 8D may be requested and if requested will be required within 10 working days of receiving the initial contact. Included in the final report shall be a detailed list of all preventive actions that have been or will be taken.
If a corrective action plan requires an extended time period due to a hard fix, the supplier may be required to provide weekly updates on the corrective action (8D).
All corrective action reports must be complete with as much detail as possible. Whenever applicable, pictures, documents, or video should be provided to support written documentation.
All control plans, FMEA’s, and any other documents shall be revised as changes are made.
IQ Manufacturing reserves the right to reject, in writing, any corrective action 8D report and request additional information. Continued poor performance and repeat issues will require presentation of corrective actions at IQ Manufacturing by the supplier’s management.
2.5.4. Reworked or Repaired Goods
Instructions for rework, including re-inspection requirements, shall be accessible to and utilized by the appropriate personnel. IQ Manufacturing must approve, in writing, rework procedures before product may be released for shipping or use. IQ Manufacturing may request sample parts in advance of shipment, at the supplier’s cost, for evaluation before approval is complete.
2.5.5. Sorting of Product at IQ Manufacturing or IQ Manufacturing’s Customer
The supplier is responsible for the sorting, scrap, or rework of all non-conforming material. When feasible, non-conforming product will be returned to the Supplier. If IQ Manufacturing is required to sort and/ or rework nonconforming product to maintain production requirements, the supplier will be charged a predetermined rate which will be debited back to the supplier.
In addition to sorting and/or rework costs, the supplier may be liable for other costs associated with the handling and disposition of non-conforming / defective product. This may include, but is not limited to, engineering costs, manufacturing down-time, test lab costs, supervision costs, and administrative costs. The Supplier may also be responsible for the costs of any customer related activities imposed on IQ Manufacturing, if the root cause is found to be discrepant product from the Supplier. This includes, but is not limited to, sorts of finished product at IQ Manufacturing’s customers, field actions, and/ or recalls.
2.5.6. Containment Requirements
A supplier that is issued a Corrective Action Request for a specific defect shall provide certified stock to IQ Manufacturing. This stock shall be 100% sorted and designated with a special tag and/ or individual identification mark prior to shipment to IQ Manufacturing for verification that no Non-conforming parts are shipped. This requirement shall remain in effect until the supplier can provide 100% defect free components / material.
All costs associated with this requirement are the sole responsibility of the supplier.
18.104.22.168. Containment Marking
IQ Manufacturing Quality Assurance must approve all marking for color, type and location.
22.214.171.124. Failure to Comply
A supplier that fails or refuses to abide by the practices described above shall be subject to “business hold”, or complete revocation of the purchase order.
126.96.36.199. Supplier Business Hold
It is IQ Manufacturing’s policy to purchase from suppliers who consistently meet or exceed company requirements for quality, reliability, value, and service. When these requirements deteriorate, regretfully, it may become necessary to place an approved supplier on business hold.
2.6. Measurement Analysis and Improvement
The supplier shall plan and implement the monitoring, measurement, analysis and improvement processes needed
a) To demonstrate conformity of the product.
b) To ensure conformity of the quality management system.
c) To continually improve the effectiveness of the quality management system. This shall include determination of applicable methods, including statistical techniques, and the extent of their use.
2.6.1. Internal Audits
The supplier may be required to conduct internal audits at planned intervals to determine whether the quality management system
a) Conforms to the planned arrangements, to the requirements of this international standard and to the quality management system requirements established by the organization.
b) Is effectively implemented and maintained.
2.6.2. Control of Monitoring and Measurement Devices
The supplier shall determine the monitoring and measurement to be undertaken and the monitoring and measuring devices needed to provide evidence of conformity of product or service to determined requirements. The organization shall establish processes to ensure that monitoring and measurement can be carried out and are carried out in a manner that is consistent with the monitoring and measurement requirements.
Records of the calibration activity for all gauges, measuring and test equipment needed to provide evidence of conformity of product to determined requirements, shall include:
• Equipment identification, including the measurement standard against which the equipment is calibrated.
• Statements of conformity to specification after calibration/verification.
188.8.131.52. Internal Laboratories
An organization’s internal laboratory facility shall have a defined scope that includes its capability to perform the required inspection, test or calibration services. The laboratory shall specify and implement, as a minimum, technical requirements for:
• Adequacy of the laboratory procedures.
• Competency of the laboratory personnel.
• Testing of the product,
• Capability to perform these services correctly, traceable to the relevant process standard (such as ASTM, etc.).
• Review of the related records.
184.108.40.206. External Laboratories
External/commercial laboratory facilities used for inspection, test or calibration services by the organization shall have a defined laboratory scope that includes the capability to perform the required inspection, test or calibration, and there shall be evidence that the external laboratory is acceptable to the customer. For IQ Manufacturing, use of a lab that is ISO 17025 or A2LA certified is adequate to demonstrate acceptability, except where IQ Manufacturing requests a specific lab.
All gauges, including IQ Manufacturing supplied gauges, shall be used in accordance with established instructions.
The supplier’s gauging and / or testing equipment shall be made available to IQ Manufacturing representatives upon request for correlation with IQ Manufacturing measurement methodology.
220.127.116.11.1. Gauge calibration
The supplier shall determine gauge calibration frequency, and may be requested, with any level submission, documented results of calibration.
2.6.3. In-Process and Final Inspection and Test
The supplier shall monitor and measure the characteristics or specifications of the product or service to verify that the requirements have been met. Evidence of conformity with the acceptance criteria shall be maintained.
For suppliers manufacturing parts designated by IQ Manufacturing or its customer as “appearance items”, the supplier may be requested to provide the following:
• Appropriate resources including lighting for evaluation
• Masters of color, grain, gloss, metallic brilliance, texture, distinctness of image, as appropriate
• Maintenance and control of appearance masters and evaluation equipment, and verification that personnel making appearance evaluations are competent and qualified to do so.
3.1. Process Control
Suppliers shall develop and maintain internal systems for the control of manufacturing and inspection processes. The supplier may be requested to submit and IQ Manufacturing shall review and approve submission documenting the system prior to delivery of material, unless otherwise approved by IQ Manufacturing.
3.1.1. Customer Related Processes
The supplier shall demonstrate conformity to customer requirements for designation, documentation and control of special characteristics. The supplier shall review the requirements related to the product. This review shall be conducted prior to the supplier’s commitment to supply products or services to IQ Manufacturing and shall ensure that:
a) Product requirements are defined,
b) The supplier has the ability to meet the defined requirements
Where product requirements are changed, the supplier shall ensure that relevant documents are amended and that relevant personnel are made aware of the changed requirements.
3.2. Control of Systems / Processes/ Services
Suppliers shall control their processes according to their quality system. If the system or process should deviate, suppliers shall implement the appropriate actions for Non-Conforming / Defective Material. The supplier shall take the necessary action to reestablish control, and shall immediately notify the appropriate IQ Manufacturing Quality Representative.
3.2.1. Control of Production and Services
The supplier shall plan and carry out production and service provision under controlled conditions. Controlled conditions shall include, as applicable:
• The availability of information that describes the characteristics of the product.
• The availability of work instructions, as necessary.
• The use of suitable equipment.
• The availability and use of monitoring and measuring devices if applicable.
3.2.2. Control Plans
The supplier shall (if required by IQ Manufacturing)
• Develop control plans at the system, subsystem, component and/or material level for the product supplied.
• Have a control plan for production that takes into account the design FMEA, where applicable, and manufacturing process FMEA outputs.
The control plan shall (if required by IQ Manufacturing)
• List the controls used for the manufacturing process control.
• Include methods for monitoring of control exercised over special characteristics.
Control plans shall be reviewed and updated when any change occurs that affects the product, manufacturing process or FMEA.
3.2.3. Preventive and Predictive Maintenance
The supplier shall establish, and maintain the condition of production machinery, equipment, fixtures, gauges, mistake proofs and any IQ Manufacturing or IQ Manufacturing customer supplied items through a documented preventive maintenance program.
3.2.4. IQ Manufacturing Property
The supplier shall mark each item supplied or purchased by IQ Manufacturing with “Property of IQ Manufacturing”.
Any loss, damage, or deterioration of IQ Manufacturing property shall be reported to IQ Manufacturing Purchasing and Quality in a timely manner.
3.2.5. Preservation of Product
The supplier shall preserve the conformity of product during internal processing and delivery to the intended destination
18.104.22.168. Process Capability Studies
Process capability studies on critical & key characteristics or processes may be requested. Studies not meeting minimal requirements shall require the supplier to request a deviation or engineering change with dated action plan to IQ Manufacturing Quality and Purchasing Departments.
22.214.171.124. SPC Data
IF SPC data and measurement studies are required, documentation shall be made available upon request to IQ Manufacturing.
3.2.6. Monitoring of Manufacturing Process
The supplier shall apply suitable methods for monitoring and, where applicable, measurement of the quality management system processes. These methods shall demonstrate the ability of the processes to achieve planned results. When planned results are not achieved, correction and corrective action shall be taken to ensure conformity of the product. Significant process events, such as tool change or machine repair, shall be recorded.
3.3. Control of Purchased Materials
The supplier shall ensure that purchased product conforms to specified purchase requirements. The type and extent of control applied to the supplier and the purchased product shall be dependent upon the effect of the purchased product on subsequent products or the final product.
IQ Manufacturing’s supplier shall evaluate and select suppliers based on their ability to supply products in accordance with IQ Manufacturing’s supplier’s requirements.
3.3.1. Supplier Quality Management
The supplier shall perform supplier quality management system development with the goal of conformity to ISO/IATF16949.
3.3.2. Subcontracted Goods or Materials
The supplier shall be completely responsible that the goods, or any portion thereof (“components / material”), purchased under subcontract, conform to the drawings, specifications and other requirements of IQ Manufacturing.
3.3.3. Work Environment
The supplier shall determine and manage the work environment needed to achieve conformity to product requirements. Product safety and means to minimize potential risks to employees shall be addressed.
The supplier shall make shipments per instructions with consideration for appropriate lead-time. In all cases the supplier shall be responsible for 100% on-time delivery.
If parts cannot meet the required delivery schedule, at no fault of IQ Manufacturing, it is the supplier’s responsibility to use the fastest possible delivery service. Costs incurred by IQ Manufacturing and IQ Manufacturing’s customers due to late shipments, at no fault of IQ Manufacturing, shall be the responsibility of the supplier. These charges may include, but not be limited to, expedited shipments, machine down-time, and administrative costs. It is a requirement that we have record of any shipment to our facility where expedite charges are incurred by either IQ Manufacturing or by our suppliers.
4.2. Packaging Requirements and Guidelines
The supplier is required to use appropriate means and methods of handling, storage and packaging methods to avoid damage to containers and product. Packaging and labeling methods listed on the purchase order are the responsibility of the supplier.
In cases where IQ Manufacturing supplies packaging to its suppliers, it is the supplier’s responsibility to contact IQ Manufacturing immediately if insufficient packaging is provided preventing the supplier from fulfilling order requirements on the required due date.
4.3. Product Identification
The supplier shall be responsible to ensure that all products are identified correctly and meet the IQ Manufacturing requirements as described herein. If parts are not identified pursuant to these requirements the supplier will be issued a Corrective Action which will affect the supplier’s performance rating.
4.3.1. Segregating Similar Type Parts
The supplier shall maintain positive control of the goods destined for IQ Manufacturing to prevent mixing with other similar type of goods manufactured or sold by the supplier.
4.3.2. Labeling of Product
The supplier is responsible to ensure that all products are labeled based on IQ Manufacturing requirements.
4.3.3. Packing Slips
Every supplier shipment to IQ Manufacturing must have an accompanying packing list. Each packing list must be visible and not in an unmarked box. The packing list shall contain the following items:
• IQ Manufacturing shipment location.
• IQ Manufacturing part number. • IQ Manufacturing Purchase Order number • Quantity ordered. • Quantity shipped. • Unit of measure shipped • Date shipped.
• Lot number(s). If multiple lot numbers are shipped, the quantity of each lot number shall be identified.
• Identification if certifications were attached or included in the shipment.
Raw material, such as steel is required to have material certifications for each lot shipped to IQ Manufacturing. Additionally, IQ Manufacturing requires certain parts or commodities be supplied with a certificate of conformance with each lot shipped.
a. Must be for each part.
b. Must be with each lot and lot number noted on certifications.
c. Must be for each testing requirement on drawing (i.e. material, plating, tensile, hardness, anneal).
d. Must have actual results of test on or attached to certifications.
e. Must have design requirements on or attached to certifications.
f. Must have quantity of parts certified.
5.1. Change Control
The supplier shall have a process to assure the timely review, distribution and implementation of all customer engineering standards/specifications and changes based on customer-required date. The effects of any change, including those changes caused by any sub-supplier, shall be reviewed and validation activities shall be defined, to ensure compliance with IQ Manufacturing and IQ Manufacturing’s customer(s) requirements. Changes shall be validated before implementation and shall require IQ Manufacturing Purchasing and/or IQ Manufacturing Quality Assurance authorization prior to implementation.
5.1.1. Drawing Changes
When any change occurs to drawings, process, or other specification, the supplier may be required to submit a revised PPAP, FAIR or other submission unless otherwise agreed to from a IQ Manufacturing Supplier Quality Representative.
The supplier shall obtain a IQ Manufacturing deviation request prior to further processing whenever the product or manufacturing process is different from that which is currently approved. If parts are non-conforming and do not meet the drawing requirements a supplier may request a temporary or permanent drawing change. This request shall be made on IQ Manufacturing’s Deviation form (Appendix D). The supplier will be notified by IQ Manufacturing as to the disposition of the deviation. If the deviation is approved by IQ Manufacturing the supplier will receive authorization to proceed from IQ Manufacturing Purchasing or Supplier Quality.
The supplier shall not ship non-conforming product to IQ Manufacturing without an approved deviation, unless directed in writing by IQ Manufacturing Management.
6.1 Quality System Audits and Assessments
IQ Manufacturing and IQ Manufacturing’s customers reserve the right to audit, without limitation, the supplier’s, sub-supplier’s and sub-contractor’s facilities, processes, components, materials and finished goods. In addition, IQ Manufacturing reserves the right to conduct quality assessments on all suppliers. The purpose is intended to identify a good fit between IQ Manufacturing’s needs and the supplier’s quality system and process controls.
A IQ Manufacturing supplier quality assessment may be conducted:
• With all new suppliers before the award of any purchase orders.
• As required due to new product, process or corrective action verification.
• As required resulting from below-standard supplier performance.
• As required by IQ Manufacturing’s customers.
Typically, IQ Manufacturing will conduct assessments only on suppliers that supply direct to IQ Manufacturing. However, IQ Manufacturing reserves the right to selectively conduct Supplier Quality Assessments on sub-suppliers.
Prior to a supplier quality assessment,
a) The supplier will be contacted by a IQ Manufacturing Supplier Quality or Purchasing Representative to confirm a schedule for the assessment. The supplier shall make suitable arrangements to complete the assessment.
b) The supplier may be required to complete and submit a pre-assessment form in advance of the full assessment. A IQ Manufacturing Supplier Quality System Audit Form will be used for all assessments.
Any audit or assessment shall not absolve the supplier, sub-supplier or subcontractor of the responsibility to provide conforming material/product. Under no circumstances shall an audit or assessment be used by the supplier, sub-supplier or subcontractor as evidence of effective control of quality, nor shall it preclude subsequent rejection or further evaluation.
7.1.1. Annual Evaluation
Suppliers will be rated, typically on a quarterly basis. Suppliers may be evaluated more or less frequently, based on their importance to IQ Manufacturing. Supplier rating incorporates both quality and delivery performance items. “Acceptable” performance shall be the goal of all suppliers. When requested, the supplier is to provide formal correction action, e.g., for continuing NG performance.
IQ MANUFACTURING & MFG. CO.
TERMS AND CONDITIONS OF PURCHASE
IQ 8-D Corrective Action
CAR NUMBER: ASSIGNED TO:
CAR #: PART NAME:
INITIATED BY: PART NUMBER:
RGA NUMBER: QUANTITY:
ISSUED DATE: DUE DATE:
PRIMARY CONTACT (Team Members):
ROOT CAUSE (Probable)
SIMILAR PRODUCT LINE – Y/N
Short Term –Signed:
Long Term – Signed:
Control Plan Updated/Comments
SUBMITTED BY: DATE RETURNED:
APPROVAL BY: DATE CLOSED:
Corrective Action Effectiveness Verification
Target Date for review:
Was corrective action effective: Yes No___
If no, reissue corrective action referencing the above corrective action number